Meet Khristena Figgins | Operational Manager

We had the good fortune of connecting with Khristena Figgins and we’ve shared our conversation below.

Hi Khristena, what’s something about your industry that outsiders are probably unaware of?
One thing outsiders may not be aware of is how deeply we stand behind our core values in the grooming industry. It’s not just about the grooming itself; it’s about embodying qualities like patience, excellent customer service, and teamwork. We prioritize transparency with our clients, building a sense of community, and most importantly, showing genuine love for animals. We aim to please, operating with integrity and a commitment to high-quality care. As a local business, we take pride in staying connected to our community and always striving to provide the best for both pets and their owners.

Can you open up a bit about your work and career? We’re big fans and we’d love for our community to learn more about your work.
More about my career? Well, I pride myself on being a team player and taking a hands-on approach with all of my shops. I believe in being present, ensuring I’m there to guide and support my team, encouraging them to reach new heights. One of the things I’m most proud of is witnessing the growth of our team members. It’s incredibly fulfilling to see admins or bathers develop their skills and transition into groomers.

My journey to where I am today wasn’t easy, nor was it an overnight success. It took time, patience, and a lot of determination. I’ve been fortunate to have the leadership and guidance of Liz Illg, as well as the lessons I’ve learned from previous work experiences. I’ve always strived to go above and beyond, working to be better each day. Along the way, I’ve learned valuable lessons about being strong-willed, motivated, and a team player who isn’t afraid to roll up their sleeves.

What sets Puff and Fluff apart is our unwavering commitment to our core values and outstanding customer service. We want every client to feel welcomed the moment they walk in and to leave not only happy but with their pets well-cared for. Beyond that, we’re passionate about keeping our business local—supporting fellow small businesses and giving back to the community that has supported us over the years.

Any places to eat or things to do that you can share with our readers? If they have a friend visiting town, what are some spots they could take them to?
Here’s a fun and laid-back week-long itinerary for showing your best friend around the valley:

Day 1: Arrival & Relaxation
Start off easy by relaxing at home. Catch up, maybe enjoy some good food, and settle in with a casual night in the backyard or by the pool.

Day 2: Brunch & Explore
Begin the day at OHSO Brewery—enjoy some of their great food and soak in the dog-friendly atmosphere on the patio.
Spend the afternoon at a local farmers market, browsing for fresh produce, local crafts, and artisanal treats.
In the evening, head over to UnderTow, one of the coolest themed bars in the valley, for some creative cocktails, both alcoholic and non-alcoholic.

Day 3: Outdoor Adventure
Depending on the weather, hit one of the valley’s scenic hiking trails, such as Camelback Mountain or Piestewa Peak for some fresh air and stunning views.
Afterward, unwind with a leisurely afternoon back at the house, just hanging out and relaxing.

Day 4: Concert Night
If there’s a good show in town, snag some tickets for a concert. The vibe at Ak-Chin Pavilion or Talking Stick Resort is perfect for a fun night out enjoying live music.

Day 5: Chill Day & Cocktails
Take it easy by enjoying a lazy morning. Maybe revisit some favorite local spots, or just wing it with spontaneous plans.
Later, hit up another cool local bar or restaurant, depending on your mood.

Day 6: Shopping & More Local Eats
Visit some unique local shops or a boutique shopping center like Kierland Commons or Old Town Scottsdale.
For dinner, explore another great local spot, perhaps The Mission in Scottsdale for some delicious Mexican-inspired dishes.

Day 7: Wrap-Up & Goodbyes
Close out the week by revisiting favorite spots or just chilling at home, reminiscing about the fun week you shared.

This week blends great local eats, fun adventures, and a laid-back vibe—perfect for creating lasting memories with your best friend!

The Shoutout series is all about recognizing that our success and where we are in life is at least somewhat thanks to the efforts, support, mentorship, love and encouragement of others. So is there someone that you want to dedicate your shoutout to?
I want to dedicate my shoutout to Liz Illg, the Owner of Puff and Fluff Spa. From my very first day working with Liz, she took me under her wing and taught me how to thrive in this industry. Not only did she guide me toward professional success, but she also helped me develop and refine my leadership skills. I also owe a huge thanks to my family for their unwavering support throughout this journey. Without their encouragement and belief in me, I wouldn’t be where I am today in my career.

Image Credits
Myself and staff taking pictures of me with the pups at multiple locations.