We had the good fortune of connecting with Audrey Monell and we’ve shared our conversation below.

Hi Audrey, what do you attribute your success to?
The most important factor behind Forrest Anderson Heating & Plumbing’s success is our commitment to staying true to my grandfather’s core values that he set in 1961 when he founded this company. Those values are: treat our customers right, treat our employees right, do our best work every time, and always do the right thing. We are constantly remodeling our workflows and processes to modernize our business to provide the best service possible. No matter how modern or efficient our business becomes, we will always keep those core values at the heart of everything we do.

Alright, so for those in our community who might not be familiar with your business, can you tell us more?
Forrest Anderson is passionate about bringing comfort to people’s homes and working spaces. We specialize in offering residential and commercial plumbing, heating and air conditioning solutions.

As a third-generation family business going strong after 60+ years, I’m most proud of keeping my grandfather’s legacy alive and sticking to his core beliefs: treat your customers right, treat your employees right, do your best work, and always do the right thing. Even though things have changed quite a bit since 1961, the trust customers have in our service and integrity have not. When our company makes a promise, we keep it and when we make a mistake, we fix it. It all ties back to my grandfather’s philosophy of always doing the right thing.

We empower our customers to make confident decisions and trust the repairs our technicians recommend. We equip our technicians with technology and tools to be able to fully explain what’s going on to our customers and they work under a four-point service model (understand, discuss, solve and deliver) to provide a consistent, high-quality experience every time.

If you had a friend visiting you, what are some of the local spots you’d want to take them around to?
I love to do anything outdoors with my family. We’re very outdoorsy people and there’s nothing better than the thrill of being in nature. I am an avid hunter. An ideal weekend for me and my family would be to go out into the mountains, hunt and camp. I also enjoy going out to the shooting range and having a day out hitting targets. It’s the best stress reliever.

Who else deserves some credit and recognition?
My family and my staff deserve all of the credit. Without them, our company would not have the success we have seen. This organization was founded by my grandfather almost 60 years ago and we’ve been a family business ever since. My mother and father still work in the company and my nephews and nieces have recently started. My daughter loves answering the phones and helping with small tasks. Our staff is dedicated to this organization and has pushed through these last few difficult years. We wouldn’t be where we are without them and I couldn’t be more proud of the staff we have at Forrest Anderson.

Website: https://www.forrestanderson.net/

Instagram: @fapac

Linkedin: https://www.linkedin.com/company/forrest-anderson-plumbing-hvac

Facebook: https://www.facebook.com/ForrestAndersonPlumbingAndAirConditioning/

Yelp: https://www.yelp.com/biz/forrest-anderson-plumbing-and-air-conditioning-glendale

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