We had the good fortune of connecting with Lauren Pond and we’ve shared our conversation below.
Hi Lauren, can you walk us through the thought-process of starting your business?
After serving in the US Army as a combat infantryman, you are reintroduced back into the workforce with a world of options. I decided to make a career as an e-commerce sales manager for a General Motors store in Colorado, to gain sales and workforce experience. I had great mentors that showed me the importance of the guest experience. After a few years, I moved back to my home state of Arizona to pursue a position at a regional top-performing store. This allowed me to fine-tune the craft and art of selling and negotiation.
As former military, I had a love and passion for firearms. The retail experience that is provided in a military-based location is second to none. The stores provide top-notch service as the community is very tight and a poor experience will resonate. Upon searching the area for a new firearms store, I did not get the warm welcomes and excellent service that I was accustomed to. I realized that I had lost the drive to physically enter a store and began purchasing online. Online purchasing led to still picking the firearms up at the stores, as they can not be shipped direct and an FFL dealer was needed.
An idea had been formed of bringing the community, high level of service, and passion to my area. Using the years of sales experience, personal savings, and relentless pursuit of the vision, Chandler Tactical Firearms was formed. Using my GI Bill, took the opportunity to further my education in business management, firearms sport management, and gunsmithing through Sonoran Desert Institute.
Can you give our readers an introduction to your business? Maybe you can share a bit about what you do and what sets you apart from others?
Since day one we knew that by offering the best in all categories, we can make a big difference to our guests. From Gunsmith Services to post-build inspections, we aim to serve all aspects in a quick and accurate manner. In addition, our prices are competitive and our service is simply superb. We offer consult with purchase to ensure you have a full understanding of the inner workings of your new firearm as well as one free cleaning with purchase. At Chandler Tactical Firearms, we bring a high-quality Gun Store to the Chandler area. Our passion for excellence drove us from the beginning and continues to drive us today.
When starting a business from scratch it is very long hours, headaches, and sacrifices. Nothing worth having comes easy! There is so much involved when dealing with firearms and there is no manual explaining all the nuances that are involved. Reading, researching and finding mentors has been keys to managing and growing in this ever changing economy.
Employees are the key to any oraganization and are our blood line. Hiring veterns and ensuring the vision is at the foremost of there mind. Treat your employees with respect and treat them like family and the return is 10 fold to your organization and also guest.
We are most proud of the community we have created, repeat and referral guests. We are a debt free company and consistantly growing. We are glad to be doubling our space shortly to provide an even better selection and experience.
Let’s say your best friend was visiting the area and you wanted to show them the best time ever. Where would you take them? Give us a little itinerary – say it was a week long trip, where would you eat, drink, visit, hang out, etc.
I would take them to Downtown chandler for DC steak house for diner, Puro for cocktails and also Ghettyo tacos for lunch or quick snack.
The Shoutout series is all about recognizing that our success and where we are in life is at least somewhat thanks to the efforts, support, mentorship, love and encouragement of others. So is there someone that you want to dedicate your shoutout to?
My Partner and significant other Kira, has been amazing in the business development, moral support, and keeping myself focused on the future.
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