We had the good fortune of connecting with Marc Hodulich and we’ve shared our conversation below.
Hi Marc, what is the most important factor behind your success?
I believe that we care the most. There is no founder, team or company that cares about their customers more than we do. Since day 1 we have put the customer journey first and strive to do so everyday. Every one of our participants deserves the best experience at 29029 from the day they sign up until their final summit.
Our participants trust us not only with their money but more importantly their time. We have a tremendous responsibility to value their investment and ensure their 29029 experience is everything they imagined it to be.
This commitment to our participants is needed at every touch point and interaction with our customers. No detail is too small and our commitment to each participant I hope is felt by everyone who climbs with us.
I lead with my heart on my sleeve and hope that emotion is felt by everyone in our community. I truly love 29029, our community and every story that has come out of our mountains.
29029 is a story to tell. And as humans we all want a new story, adventure or experience to share. It is our ability to care deeply and selflessly for each participants so that they may write the best version of their 29029 story.
What should our readers know about your business?
I am in the business of storytelling. I set the stage and let others write their own story within our challenge of 29029. The goal is to hike up a private mountain, descend via the gondola and repeat over 36 hours until you hike up the equivalent vertical gain of Mt. Everest. 29029 feet.
I believe we are different in that we care more about our participants / our customers more than anyone else. Since day 1 I have built this business with the participant journey and experience in mind. We are different in that our event is 100% all inclusive. We include world class coaches, daily training plans, accommodations, food and beverage, massage therapy, swag, etc all in the ticket price. This allows for an immersive experience where we can cater to the needs of each participant the best.
I have learned that as we get older we are less inclined to do things that we are not good at. We become more and more risk adverse and set in our ways. 29029 is an opportunity for people of all ages, athetic abilities and backgrounds to be vulnerable. It is a community whereby you can trust and lean on others to help you achieve your goals. It is a shared goal that will impact everyone differently through our collective efforts together.
In building 29029 I have realized that all things in life are compounding. Relationships. Trust. Experiences. The investment you make in yourself today will pay out for years to come.
Who else deserves some credit and recognition?
I would thank the entire 29029 community for trusting in me and my team. Everyone who has climbed with us has trusted us tremendously and I believe that responsibility is a privilege.