We had the good fortune of connecting with Chris Sweeney and we’ve shared our conversation below.
Hi Chris, what do you attribute your success to?
I believe that the key to my success and the success of Fins Up Scuba breaks down to a simple philosophy. Give each client your full attention. Every client is different but in general they want your attention. Your whole attention, not you helping four other people and checking your text while speaking with them. Giving clients your attention means giving them your time and that shows them that they are valuable to you and that you respect their time as valuable also. People want to be respected. If a client is looking to be ignored, they can sit on their couch and surf the web. My clients value the level of service and detailed knowledge we provide. Just taking the time to listen has created life long clients and many good friends. Unfortunately this may be a dying art in retail.
Can you give our readers an introduction to your business? Maybe you can share a bit about what you do and what sets you apart from others?
A little about us… Fins Up Scuba LLC is a small but full service SSI Diamond Instructor Training Center focusing on incredible customer service. We are not happy with just satisfied customers. We strive for delighted customers!! We want your experience with us to be exceptional, pleasantly surprising, and memorable. After all, almost 80% of our business is word of mouth. We are the kind of small company that tries hard to remember each customer’s name. We listen and understand your needs. It is all about personal service here!
I think we are most proud of our travel program. We have been able to take groups of divers all over the world. South Africa, French Polynesia, Fiji, Philippines to name a few. People have trusted us with their vacations and their lives. I feel like that is something to be proud of!
Owning/running a business isn’t easy. Every day has new changes and challenges. Being passionate about what we do has helped us to stay focused.
Any places to eat or things to do that you can share with our readers? If they have a friend visiting town, what are some spots they could take them to?
My Favorite Spots in the City… Lake Pleasant is really beautiful in the early morning so that would be on my list for sure. The Fins Up Scuba Team has a few favorite hang outs. Pizza Heaven Bistro on 7th St is a great spot for a hungry team after a day of diving.
Fate Brewing Company South (South Scottsdale) is an amazing place to hang with friends and clients.
My favorite of course is sitting on the couch at Fins Up Scuba!
Who else deserves some credit and recognition?
I would never be where I am without the love and support of my wife and partner, Nichole Sweeney. She is also Co-Owner of Fins Up Scuba LLC and the sounding board for every major decision I make. Her 25 + years in customer service helps shape how we treat our clients.
Images are by Nichole Sweeney or unknown. Fins Up Scuba owns the rights to use all these images.