We had the good fortune of connecting with Jenna Workman and we’ve shared our conversation below.
Hi Jenna, what do you attribute your success to?
Initially when researching this industry, before Fair Maidens and Masks was even a dream in my heart, I realized the ability to hire a high-quality and reliable character was slim to none. Many character businesses are “mom & pop” style with no licenses, insurance, or even a website to pull-up. As a parent myself, it was horrifying to imagine ordering a character for my children from one of these businesses… Who would show up at my door? What would they look like? How would they behave? Would they even show-up at all?! These young years of our children’s life are so fleeting and precious. It is very important for many, including myself, to keep the magic alive in their hearts. Therefore, I started Fair Maidens & Masks to bring magic and a higher level of quality that parents and businesses can actually trust. Everything we do from hiring and training performers, purchasing costumes, the scripts we create are with quality and authenticity in mind. Now, over 3 years later since our start, FM&M has been able to maintain a perfect 5-star status, and that mission has really contributed to our success! First time clients become customers for life, they refer their families and friends to hire us because they are so pleased with our quality and service. The same with businesses big and small throughout the valley, they use our characters for their events year after year because they know they can rely on us!
Can you open up a bit about your work and career? We’re big fans and we’d love for our community to learn more about your work.
Fair Maidens & Masks not only provides the highest quality mermaid, princess and action hero entertainers for your parties and events in the valley, but it’s the service we provide to our clients, AND our community, that really sets us apart. After almost two decades in the customer service industry, I’ve learned the importance of treating people (customers and inquirers alike) with kindness and respect. We strive to answer all your questions, ease your fears, get you excited, and overall exceed your expectations during every process of the the booking experience. I personally follow-up with every client after their party to see how we did and if we should make any improvements. Our commitment to service doesn’t stop with our customers. Our performers are so passionate about bringing joy and magic to the children in the Arizona valley that you may see us volunteering our time and resources to help support non-profit organizations and child-centered fundraisers, visit sick children in hospitals, or even make an appearance with the Make-a-Wish Foundation or Boys & Girls Club. In the words of Spider-man, “With great power comes great responsibility.” We try to live by that motto, and spread magic and joy to everyone who needs it!
Let’s say your best friend was visiting the area and you wanted to show them the best time ever. Where would you take them? Give us a little itinerary – say it was a week long trip, where would you eat, drink, visit, hang out, etc.
Day 1: (Phoenix) Pick friend up from Phoenix Sky Harbour. Take her to the Phoenix Zoo. Climb Papago’s Hole in the Rock (snap lots of selfies!). Visit the Botanical Gardens for Sonoran Sippin’ and dinner at Gertrude’s: We’ll enjoy sipping our wine while strolling the botanical gardens during sunset and listening to live music. Spend the night at Arizona Grand Resort & Spa.
Who else deserves some credit and recognition?
Shout out to my Prince Charming, husband Jason Workman, for supporting and encouraging me to follow-my dreams no matter how fantastical they sound! He cares for our children when I’m busy at events. He willingly drives my “Maiden-Mobile”, aka pink minivan wrapped with Princesses and Superheroes (lol), to help drop-off costumes to the performers. Jason deals with my geeky princess and superhero obsession with endearing amusement. You help make my world go round, thanks babe!